Once we quickly review your quote and you receive our email, you can proceed to pay for items.
STEP 3
3. Pay for Shipping
Once your product is packaged, we will measure the exact weight and shipping cost and inform you. You can then proceed to pay the shipping cost. 'Shipping Rate'
STEP 4
4. Receive Delivery
Once the product is shipped, it takes an average of 2-5 working days for delivery. You will receive full tracking notifications.
About Us
[ABOUT US] Where is the company located?
Our company is based in Seoul, South Korea. We specialize in exporting a wide range of products, including K-pop albums, lifestyle goods, cosmetics, and food items to international markets.
[ABOUT US] Are the products sold official products?
Yes, we exclusively offer genuine products manufactured in Korea. We do not handle counterfeit items under any circumstances.
[CATAGORIES] Do you offer products from different product categories?
Yes, please let us know the product you are looking for. We will help you. Please Visit 'Purchasing Assistant'
[PARTNERSHIP] What procedures are required to become a partner?
Please visit the following link to fill out the form, and we will respond as quickly as possible.
Order
[PAYMENT] How can I make a payment?
● The payment methods are T/T (Telegraphic Transfer) or PayPal. Please note that 5% additional fees apply when using PayPal. ● For T/T (Telegraphic Transfer), you can use a local bank or commonly use wise.com.
[PAYMENT] Why are product and shipping costs charged separately?
● It is common to split the payment into two separate transactions for product payment and shipping cost payment.
● It is to prevent you from being overcharged. For each product, the weight and size can vary, and in the case of pre-order items, there may be unpredictability. We will inform you of the exact shipping cost after measurement. You can eliminate overcharge for shipping cost.
[PRICE] How much is the discount on the wholesale price?
For K-pop albums, you have the same wholesale pricing eligibility as domestic (Korean) distributors. It is 20-50% cheaper than the retail price in Korea.
[MOQ] What is the minimum order quantity?
We do not require a minimum quantity from our business partners.
[TAX] How are customs duties and other taxes handled?
Import duties and other taxes are the responsibility of the importer. The shipping couriers or customs in your country will inform you of the taxes you need to pay. If you provide your tax-related number in advance, it may expedite the customs clearance process.
[PRODUCT] Is it possible to select a specific version of a product?
If album versions are available for selection at the time of release, you can also make a choice. For random products, we strive to pack a variety of album versions as much as possible.
[PRODUCT]Is it possible to restock sold-out items?
We offer all albums available in Korea for sale. Some items may be temporarily out of stock, and there are also products that the manufacturer will not re-release once they are sold out. To confirm specific details, please contact us.
[CANCEL] Is it possible to cancel an order after payment?
Cancellation is possible. It is common to pay a 30% penalty when canceling. Please contact us, and we will assist you.
[PRE-ORDER] By when do I need to place a pre-order for pre-order products?
To guarantee your product inventory, we recommend placing your order as soon as the product is listed on the online store. Many products sell out early. And the release date of pre-order items and the pre-order deadline are NOT the same day.
[PRE-ORDER] Is it possible to order currently available products and pre-order products together?
Yes, it is possible. You can choose to have them shipped together after the pre-order items are released, or we can also ship the currently available items first.
[PRODUCT] Is it possible to order other products that are not listed in this store?
Yes, you can request any products other than K-pop albums and goods. Please inquire.
[DROPSHIPPING] Is dropshipping available?
Yes, we can deliver directly to your customers. To ensure you don't incur any losses, please calculate the shipping costs carefully.
[FAULT] What should I do if I receive an incorrectly shipped item?
Any mistakes on our part are 100% our responsibility, and we will reship the product.
Shipping
[COUNTRY] Which countries do you ship to?
We can ship to more than 220 countries worldwide.
If you cannot find your country in the shipping rate table, please contact us.
[COST] How much does shipping cost?
Shipping costs are determined by the country, weight, and volume. Please refer to the predictable shipping rate table for guidance.
DHL, FedEx, Korea Post, EMS, etc., are our partner carriers.
For heavyweight cargo over 100Kg, you can use our partner forwarding services.
[DELIVER PERIOD] How long does shipping usually take?
It varies by country. On average, it takes 2-5 working days(DHL, FEDEX).
However, there is a possibility of delays at the local customs office.
[PAYMENT] When will I be charged for shipping?
Once the items are packed, we will measure the exact weight and inform you of the shipping cost.
[PAYMENT] Why are product and shipping costs charged separately?
It is to prevent you from being overcharged. For each product, the weight and size can vary, and in the case of pre-order items, there may be unpredictability. We will inform you of the exact shipping cost after measurement. You can eliminate overcharge for shipping cost.
[PRE-ORDER] Can I receive separate shipments if I order both pre-order items and released albums together?
Yes, you can choose to have them shipped together after the pre-order items are released, or we can also ship the currently available items first.
[CONSOLIDATION] Is it possible to consolidate or split shipments for separate orders?
Yes, please contact us and we will assist you immediately.
